Refund Policy

Havenly Pets

Acquiring a puppy from Havenly Pets is a decision that should be made with thought and care, considering the lifelong commitment involved in welcoming a new furry family member into your home. We understand that unforeseen circumstances may occasionally lead to a change of plans after the purchase.

Havenly Pets

Our Commitment to Excellence

At Havenly Pets, the well-being and happiness of our puppies are our top priorities. We dedicate extensive care and resources to ensure that our puppies receive the best start in life. We strive to ensure that every new owner is fully prepared to provide the love and attention their puppy requires.

Havenly Pets

Customer-Centered Refund Policy

While our goal is to place our puppies in loving forever homes, we recognize that circumstances can sometimes change. If, within 48 hours of purchasing your puppy, you realize that you are unable to proceed with this commitment, we offer a customer-friendly refund policy to accommodate your needs.

Puppies Love Connection

Havenly Pets

You have the following options for returning your puppy:

Exchange for Another Puppy
You may choose to exchange your puppy for another puppy of your choice, one time only. The replacement puppy must be within the same price range as the original puppy being returned. This option allows you the flexibility to find a companion better suited to your circumstances and preferences.
Partial Refund
Alternatively, we may offer a partial refund of the purchase price, depending on the specific circumstances. Our goal is to handle all returns with fairness and transparency, and we will provide a clear explanation of the refund terms for your peace of mind.

Havenly Pets

Our Priority: Loving Forever Homes

At Havenly Pets, our primary focus is the welfare of our puppies and ensuring they are placed in loving, committed homes. We appreciate your understanding and cooperation in adhering to this policy, which helps us uphold our commitment to the happiness and well-being of our puppies.

Thank you for choosing Havenly Pets as your trusted source for your dog companion. We are here to support you at every step of this journey.